#15: Shopping Baskets and Customer Moods
Companies often train their employees to engage with every customer in hopes of maximizing sales opportunities, but this approach can sometimes bother individuals who simply wish to browse in peace. To address this issue, some stores in Japan and China have introduced a subtle yet effective solution.
provided by constative.com
Pink baskets signal that a customer welcomes assistance, while black baskets indicate a desire for solitude. This simple color-coding system empowers shoppers to choose their preferred level of interaction based on their mood, enhancing the overall shopping experience and fostering a sense of respect for customers’ individual preferences.