How does something like this even happen on accident? Seems to me like you need to really meant it in order to change the language of your keyboard. In fact, it’s such an elaborate task, that even if I’d try, I probably wouldn’t be able to find the right settings to change the keyboard language.
So if you look at it this way, this mom is actually pretty talented; though it seems like she somehow changed it on accident. At least she found a very creative way to tell her child she needs help with her new phone, though, again, it seems that it would have been easier to just pick up the phone.