Make sure to read this carefully. That’s right; it says cow feces. When you read the whole note, it says that it was because of other mail. Does that really mean that people are actually sending cow feces through the mail? Is that even legal?
This is unacceptable, no matter what the case may be. A handwritten “sorry” note does not suffice when customers open their package to find cow dung inside (unless they actually requested manure, which seems unlikely). Who would want to deal with that?