They Keep Acting This Way Because Managers Keeps Giving in to Their Demands
Since Apple products are so expensive, many people wait for big sales to buy new iPhones or Mac laptops. Our user worked at Apple for five years and was familiar with how the sales go during this time of year. He reports long lines at the doors and no support for products during the day because everyone is busy with customers.
Clearly, one person did not get the hint that we were not going to help them fix their product. They came into the store and complained, refused to take no for an answer, and even threatened our employees. In the end, they got a replacement iPad as if nothing had happened.