One Bad Incident Might Haunt You For The Rest Of Your Life
This was the tipping point for things to become tense. Because Britto is a native of Brazil, he naturally craves South American food. Consequently, he chose to have lunch at the Tapelia restaurant. According to Sanchez and her crew, Britto was nasty to them when they were at the restaurant.

Disgruntled customers are a common occurrence at restaurants. For a number of reasons, people moan. There may have been a lapse in quality in either the service or the meal. It’s a common occurrence. The implication that Sanchez is making here is very different.