Sitting on Company Time
If an employee tells you that they don’t have something in stock, asking them to check the back isn’t going to do anything for you. They might go and spend five minutes in the back, but they’re not actually searching. Odds are they’re sitting on their behinds and enjoying the peace and quiet of a much-needed five-minute break.
We can use this information to help our brethren who work in the shoe department. Ask them whether they have a specific size in the back and insist they go and check. While they’re back there, relish in the fact that you’ve given them a paid break in the middle of their shift.