Not the Desired Drink
One of the by-products of increased apps and advancing technology is that human interaction keeps reducing day by day. This can be both a blessing or a curse depending on how you look at it. Take for example, this OP who just wanted to use the Starbucks app to order a drink.
However, the app doesn’t let them order it exactly the way they want it so they have two options. They have to either settle for something that’s not quite what they want or they have to stand in line “like an animal.” We can only imagine how tough it must have been to make a choice.