“How rich is the client?”
If you don’t know by now, companies love making money. Even small local businesses would squeeze you for every penny if they could. And that’s what this glass shop attempted to do to an unfortunate potential client. Read the post to see how horrible and embarrassing the OP’s boss was.
The gist of the story is that the company charges its clients more based on how well-off they are. If you’re a millionaire, you’ll receive an inflated quote compared to someone living in a cardboard box that’s asking for the same service. If you can’t take advantage of your rich clients, what’s the point of going into business?